Frequently Asked Questions
Everything you need to know about shopping with Shades of Grey.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 14 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your order has left our warehouse, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How do I determine my size?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic, or contacting our support team for specific measurements.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact us within one hour of placement if you need to make changes, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Shop Pay and Afterpay for interest-free installments.